PulseChart · B2B Platform

Terms of Service

Governing the use of the PulseChart HMS/EHR platform by subscribing hospitals and their authorised users.

Effective Date·April 14, 2026·Version 1.0

1. Acceptance of Terms

1.1These Terms of Service (“Terms”) govern the access to and use of the PulseChart Hospital Management System (“HMS”) platform (“Platform”) operated by Spectoprod Private Limited (“we”, “our”, or “PulseChart”), a company incorporated under the Companies Act, 2013, with its registered office in Bengaluru, Karnataka, India.

1.2These Terms apply to the subscribing hospital (“Hospital” or “Customer”) and all authorised users (“Authorised Users”) who access the Platform under the Hospital’s tenant account. The Hospital’s commercial relationship with PulseChart is governed by a separate SaaS Subscription Agreement. These Terms supplement and are subject to the SaaS Agreement. In the event of any conflict between these Terms and the SaaS Agreement, the SaaS Agreement shall prevail.

1.3By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at pulsechart.in/privacy). If you do not agree to these Terms, you must not access or use the Platform.

2. Definitions

2.1Capitalised terms used in these Terms and not defined herein shall have the meanings given to them in the SaaS Subscription Agreement. In addition:

  1. “Platform” means the PulseChart HMS/EHR web application, APIs, mobile applications, and all associated modules.
  2. “Content” means all data, text, images, files, and other materials uploaded to, created on, or generated through the Platform by the Hospital or its Authorised Users.
  3. “Applicable Law” means all laws in force in India applicable to the use of the Platform, including the IT Act 2000, DPDPA 2023, KPME Act 2007, and IMC Regulations 2002.

3. Account Registration and Access

3.1Access to the Platform requires an account created by the Hospital’s Administrator. Each Authorised User must authenticate using their individual phone number via OTP verification. Accounts are personal and non-transferable.

3.2You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify your Hospital Administrator and PulseChart (at support@pulsechart.in) of any unauthorised use of your account.

3.3The Hospital Administrator is responsible for promptly disabling accounts of staff who leave the Hospital or whose access should be revoked.

4. Acceptable Use

4.1You agree to use the Platform only for lawful purposes directly related to the provision of healthcare services at the subscribing Hospital. You shall not:

  1. use the Platform for any purpose other than clinical care, hospital administration, or operational management;
  2. access, attempt to access, or interfere with any data belonging to another hospital’s tenant;
  3. share your login credentials with any other person;
  4. use any automated tool, script, or bot to access, scrape, or extract data from the Platform beyond the export features provided;
  5. reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform;
  6. upload or transmit any virus, malware, or harmful code;
  7. use the Platform for clinical trials, academic research, or pharmaceutical studies without PulseChart’s prior written consent;
  8. use patient data accessed through the Platform for any purpose unrelated to the patient’s care at the Hospital;
  9. use the Platform in any manner that violates Applicable Law, including the KPME Act, IMC Regulations, or data protection laws;
  10. create false or misleading patient records or clinical documentation.

4.2PulseChart reserves the right to suspend or restrict access of any Authorised User who violates these Terms, after providing reasonable notice to the Hospital Administrator (except in cases of imminent security threat, where immediate action may be taken).

5. Intellectual Property

5.1The Platform, including all software, source code, algorithms, user interfaces, documentation, logos, and trademarks (“PulseChart”), is the exclusive property of Spectoprod Private Limited. All intellectual property rights therein are reserved.

5.2The Hospital retains ownership of all Content uploaded to or generated through the Platform. PulseChart does not claim any ownership interest in the Hospital’s Content.

5.3Nothing in these Terms grants you any right to use PulseChart’s name, logo, or trademarks without our prior written consent.

6. Disclaimers

6.1The Platform is a software tool for hospital management and record-keeping. It is not a medical device, diagnostic instrument, or clinical decision-support system. PulseChart does not provide medical advice. All clinical decisions remain the sole responsibility of the Hospital’s licensed medical professionals.

6.2The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by Applicable Law, PulseChart disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.3PulseChart does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. The Platform’s availability is subject to the Service Level Agreement in the SaaS Subscription Agreement.

6.4PulseChart is not responsible for the accuracy, completeness, or appropriateness of any clinical data entered into the Platform by Authorised Users. The Hospital bears sole responsibility for the clinical content of patient records.

7. Limitation of Liability

7.1To the maximum extent permitted by Applicable Law, the aggregate liability of PulseChart to the Hospital and all Authorised Users under or in connection with these Terms shall not exceed the Liability Cap specified in the SaaS Subscription Agreement (six months of Subscription Fees paid, or ₹25,000 during the Pilot Period).

7.2In no event shall PulseChart be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, arising from or in connection with the use of the Platform.

7.3The limitations in this Section 7 shall not apply to liability arising from PulseChart’s wilful misconduct, fraud, or gross negligence resulting in a Personal Data Breach.

8. Indemnification

8.1The Hospital shall indemnify and hold harmless PulseChart from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) the Hospital’s or any Authorised User’s breach of these Terms; (b) any claim by a patient arising from the Hospital’s clinical acts or omissions; (c) the Hospital’s violation of Applicable Law in its use of the Platform.

9. Termination

9.1The Hospital’s right to use the Platform is governed by the SaaS Subscription Agreement. Upon termination or expiry of the SaaS Agreement, all Authorised User access shall be revoked.

9.2PulseChart may immediately suspend or terminate the access of any individual Authorised User who: (a) violates these Terms; (b) poses a security threat to the Platform; or (c) engages in unlawful activity through the Platform. PulseChart shall notify the Hospital Administrator of such action.

10. Data and Privacy

10.1The processing of personal data through the Platform is governed by the Data Processing Agreement (Schedule B of the SaaS Subscription Agreement) and the PulseChart Privacy Policy.

10.2All patient data entered into the Platform is owned by the Hospital. PulseChart processes such data as a Data Processor under the DPDPA. For details on data handling, security, and your rights, refer to the Privacy Policy.

10.3PulseChart uses anonymised, aggregated data for platform improvement and benchmarking, as described in the SaaS Agreement. No individually identifiable data is used for these purposes.

11. Third-Party Services

11.1The Platform may integrate with or rely upon third-party services (such as GCP, Firebase, WhatsApp Business API). PulseChart is not responsible for the availability, performance, or content of third-party services.

11.2Your use of any third-party service is subject to that provider’s own terms and privacy policies.

12. Modifications to Terms

12.1PulseChart reserves the right to modify these Terms at any time. We shall provide at least thirty (30) days’ notice of any material changes by posting the updated Terms on the Platform and notifying the Hospital Administrator.

12.2Continued use of the Platform after the effective date of any modification constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and notify your Hospital Administrator.

13. Governing Law and Dispute Resolution

13.1These Terms shall be governed by and construed in accordance with the laws of India.

13.2Any dispute arising under or in connection with these Terms shall be resolved in accordance with the dispute resolution provisions of the SaaS Subscription Agreement (negotiation, followed by arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996).

13.3Subject to the arbitration clause, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction.

14. General Provisions

14.1Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2Waiver. No waiver of any provision of these Terms shall be effective unless in writing.

14.3Entire Understanding. These Terms, together with the SaaS Agreement and Privacy Policy, constitute the entire understanding between PulseChart and the Hospital regarding the use of the Platform.

14.4Language. These Terms are drafted in English. In the event of any translation, the English version shall prevail.

15. Contact

For questions about these Terms, please contact:

Spectoprod Private Limited
Bengaluru, Karnataka, India
support@pulsechart.in

— End of Terms of Service —

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